3.8 Image capture

MyID supports webcams for capturing user photographs, scanners for capturing documents, and pads for capturing signatures.

3.8.1 Webcams

On Windows 8.1 and Windows 10, there is currently limited support for webcams due to the shortage of fully-compatible drivers. MyID has been tested with a Microsoft LifeCam HD-3000. You must ensure that the webcam you intend to use with MyID is supported on Windows 8.1 or Windows 10 and appropriate drivers are available.

Due to the large number of variations of camera model, operating system, and driver, we recommend that you test the required combination with MyID before purchasing items in bulk for production use. Environmental factors such as camera position and light levels may also affect performance of webcams with MyID.

• IKB-5 – Webcam compatibility issues

  MyID has been tested with a number of webcams across different versions of Windows operating systems. While the cameras used have worked successfully with MyID, some issues have been found. Symptoms include:

  • Live view from camera not displayed in the Image Capture screen.
  • Microsoft LifeCam HD-3000 displays Green Screen on Image Capture.

  These issues cannot be reproduced consistently, and testing with vendor drivers and Microsoft drivers has produced inconsistent results.

  Therefore you must pay attention to testing the combination of webcam, operating system, and driver version before deploying in your production environment. You must also ensure that the cameras you are using have compatible drivers for later versions of Windows operating systems such as Windows 8.1.

3.8.2 Scanning support

MyID supports scanners that use the standard WIA2 method. TWAIN scanning is not supported.

3.8.3 Tested scanners

The current release has been tested with the following scanners and drivers:

• Canon CanoScan LiDE 210 – LiDE 210 Scanner Driver Ver. 17.0.4

• Canon CanoScan LiDE 220 – LiDE 220 Scanner Driver Ver. 20.4.0.16

• Epson Perfection V500 Photo – EPSON Scan 3.770

3.8.4 Signature capture

MyID supports the following signature capture devices:

• Interlink Electronics ePad
• Interlink Electronics ePad II
• Interlink Electronics ePad-ink

MyID has been tested using Interlink Electronics Universal Installer v12.4 Rev 12285.

Use of signature capture devices with MyID requires additional customization. Contact customer support for more information, quoting reference SUP-105.